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Live asks for authorization at every launch (Mac) When authorizing offline, you will need to enter the Hardware Code on your account page to download the necessary file. The Hardware Code is a number generated by your computer and is different from the Live serial number. Check the Hardware Code in the offline authorization dialogue box in Live's Preferences → Licenses Maintenance → Authorize Offline.If you are logged into with an address that your Live serial is not associated to, you will not be able to authorize.

Confirm the email address you are signed in with under the "Personal Details" section of your account.Īs each Live license is for a single user it is only possible for a serial number to be registered to one email.

Serial number is registered to another email address *There is a known issue for some users due to a recent update to the Google Chrome browser, External Protocol Handlers required in the authorization process are currently blocked or do not function correctly on some operating systems.

Try the authorization with a different browser such as Firefox.

If you encounter authorization problems using Google Chrome*

When upgrading from e.g. the Trial version to Suite, first uninstall the Trial version and download the Suite installer separately as the Trial is a separate installation from a paid version of the program.ģ.

Download the latest installer from your user account (the disc version is now outdated).

Make sure you have the correct version of the program installer.

"License does not match your Live installation" You can also add the Live application as an "exception" in your anti-virus settings.Ģ.

Temporarily disable any anti-virus or firewall during the authorization process.

Try authorizing again using a different browser we recommend Chrome or Firefox.

Empty your browser's cache, here's a guide which covers most browsers.

Live asks for authorization at every launch (Mac).

Serial number is registered to another email address.

Authorization problems using Google Chrome.

Error message: "License does not match your Live installation".Live does not authorize and/or times out.If online authorization isn't working, see below for some common issues: